The Office (US) season 5 episode 20 Recap and FAQ

Episode Summary

Kevin struggles with phone transfers at Dunder Mifflin, frustrating coworkers. Michael starts his new venture, the Michael Scott Paper Company, with optimism. Charles takes over Scranton's branch, unimpressed by Jim's casualness. Michael and Pam plan their company's future, considering Ryan and Vikram for their team. A soccer game at the office leads to an accident involving Jim and Phyllis. Michael's grandmother declines to invest in his company, prompting doubts in Pam. Despite challenges, Michael secures a small office space, declaring competition against Dunder Mifflin.

Full Episode S05E20 Recap

### Kevin Covers the Phones - Kevin struggles with transferring phone calls at Dunder Mifflin, causing frustration among coworkers. - Oscar comments diplomatically on Kevin's performance. - Andy gets annoyed with Kevin's mishandling of phone call transfers. ### Michael Starts His Day at the New Company - Michael begins his first day at the Michael Scott Paper Company. - He compares his startup to Apple, which began in a garage, feeling optimistic. - Pam arrives, and Michael jokingly refers to her as a hooker. ### Charles Handles the Scranton Branch - Charles takes charge of the Scranton branch, encouraging staff to approach him with questions. - He focuses on non-discretionary cuts and is unimpressed with Jim's casual attitude. ### Michael's Breakfast and Planning - Michael makes breakfast for Pam and discusses plans for the new company. - He feels overwhelmed but is encouraged by Pam to make a list of tasks. ### Jim's Interaction with Charles - Jim tries to impress Charles by talking about soccer, a sport Charles is passionate about. - Jim awkwardly pretends to be knowledgeable about soccer. ### Michael and Pam Recruit for Their Company - Michael and Pam decide to assemble a dream team, considering Ryan and Vikram. ### Soccer Game at Dunder Mifflin - Dwight organizes a soccer game to impress Charles. - Jim, who knows little about soccer, reluctantly agrees to play. ### Michael's Investor Meeting - Michael and Pam meet with Michael's grandmother ("Nana") and her investment club to pitch their company. - Nana ultimately refuses to invest, questioning Michael's plan. ### Soccer Accident - During the soccer game, Jim accidentally causes Phyllis to get hurt. - Charles is displeased with Jim's behavior. ### Pam's Doubts and Michael's Determination - Pam expresses doubts about leaving Dunder Mifflin for Michael's company. - Michael reassures her, determined to make their venture work. ### The Michael Scott Paper Company Finds an Office - Michael finds a small, unimpressive office space in the same building as Dunder Mifflin. - He confronts Charles, declaring that their new company will compete against Dunder Mifflin.

Frequently Asked Questions

Why is Kevin struggling at work?

Kevin is having difficulty with transferring phone calls, causing frustration among his coworkers.

What new role has Charles taken on at Dunder Mifflin?

Charles is in charge of the Scranton branch and is focusing on non-discretionary cuts.

How does Michael compare his new company to Apple?

Michael optimistically compares his startup, the Michael Scott Paper Company, to Apple, noting that Apple started in a garage and they are starting in a condo.

What task does Pam suggest Michael do to manage his overwhelm?

Pam suggests Michael make a list of tasks to do, starting with easy ones, to manage his feeling of being overwhelmed.

Who are Michael and Pam considering for their dream team?

Michael and Pam consider recruiting Ryan and Vikram for their dream team.

What event does Dwight organize at the office?

Dwight organizes a soccer game at the office.

Why does Nana refuse to invest in Michael's company?

Nana refuses to invest because she questions the viability and planning of Michael's company.

What accident occurs during the soccer game?

Jim accidentally causes Phyllis to get hurt during the soccer game.

What are Pam's doubts about joining Michael's company?

Pam doubts her decision to leave Dunder Mifflin and join Michael's company, feeling impulsive and unsure.

Where does the Michael Scott Paper Company find an office?

The Michael Scott Paper Company finds a small office space in the same building as Dunder Mifflin.

The Office (US) season 5 episode 20

Dream Team