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Superstore - S04E07 - New Initiative
 

Watch Superstore season 4 episode 7 Online

New Initiative

 
When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah’s parents – and learns he hasn’t been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.
 
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Superstore / S04E07 : New Initiative
Season 4, Episode 7 | Aired on November 15, 2018 | TV-14 | 22 min. | NBC
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EPISODES
Season 4
Season 4
Season 4
Season 6
Season 5
Season 4
Season 3
Season 2
Season 1
Specials
 
 
  • Superstore - Episode 1 - Back to School
    Episode 1
    Back to School
  • Superstore - Episode 2 - Baby Shower
    Episode 2
    Baby Shower
  • Superstore - Episode 3 - Toxic Workplace
    Episode 3
    Toxic Workplace
  • Superstore - Episode 4 - Costume Competition
    Episode 4
    Costume Competition
  • Superstore - Episode 5 - Delivery Day
    Episode 5
    Delivery Day
  • Superstore - Episode 6 - Maternity Leave
    Episode 6
    Maternity Leave
  • Superstore - Episode 7 - New Initiative
    Episode 7
    New Initiative
  • Superstore - Episode 8 - Managers' Conference
    Episode 8
    Managers' Conference
  • Superstore - Episode 9 - Shadowing Glenn
    Episode 9
    Shadowing Glenn
  • Superstore - Episode 10 - Cloud 9 Academy
    Episode 10
    Cloud 9 Academy
  • Superstore - Episode 11 - Steps Challenge
    Episode 11
    Steps Challenge
  • Superstore - Episode 12 - Blizzard
    Episode 12
    Blizzard
  • Superstore - Episode 13 - Lovebirds
    Episode 13
    Lovebirds
  • Superstore - Episode 14 - Minor Crimes
    Episode 14
    Minor Crimes
  • Superstore - Episode 15 - Salary
    Episode 15
    Salary
  • Superstore - Episode 16 - Easter
    Episode 16
    Easter
  • Superstore - Episode 17 - Quinceañera
    Episode 17
    Quinceañera
  • Superstore - Episode 18 - Cloud Green
    Episode 18
    Cloud Green
  • Superstore - Episode 19 - Scanners
    Episode 19
    Scanners
  • Superstore - Episode 20 - #Cloud9Fail
    Episode 20
    #Cloud9Fail
  • Superstore - Episode 21 - Sandra's Fight
    Episode 21
    Sandra's Fight
  • Superstore - Episode 22 - Employee Appreciation Day
    Episode 22
    Employee Appreciation Day

Superstore season 4 episode 7 Recap and FAQ

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Episode Summary

Jonah and his colleagues grapple with a new corporate initiative to engage customers through small talk, leading to awkward and humorous situations. Jonah's lie about attending medical school is accidentally exposed to his parents by an elderly couple. Meanwhile, Dina and Garrett engage in a competitive smiling contest, escalating to personal attacks. Jonah's additional lie about being engaged to Natalie Portman is humorously uncovered. The episode culminates with Jonah and Amy publicly announcing their previously secret relationship, met with a lukewarm response from coworkers.

Full Episode S04E07 Recap

### Corporate Initiative - "Going the Extra Smay-zle!" - Dina mistakenly interprets the initiative as "Going the Extra Smile" and explains it means making small talk with customers. - Employees are tasked to engage customers more, using small talk about purchases, Thanksgiving plans, or pets. ### Small Talk Attempts - Jonah struggles to explain drill features to a customer, awkwardly mentioning color and drilling depth. - Amy encounters a customer who prefers Amazon due to same-day delivery, inadvertently promoting Amazon's services. - Dina and Garrett discuss the initiative, with Dina criticizing Garrett's "weak face" and challenging him to a smiling contest. - Jonah engages with an elderly couple, hearing about their son in medical school and enduring tedious stories. ### Jonah's Secret Revealed - Jonah is recognized by the elderly couple as their son, revealing his lie about attending medical school. - Jonah admits to coworkers he lied to his parents about his job, actually working at Cloud 9. - In a private conversation, Jonah confides his fears and uncertainties about his future to Amy. ### Parental Revelation - Jonah publicly confesses to his parents about working at Cloud 9, not being a medical student. - His parents express disappointment and confusion, struggling to accept his retail job. ### Betting Escalation - Dina and Garrett's smiling contest intensifies, leading to extreme measures like emotional manipulation and personal insults. ### Jonah's Additional Lie Exposed - Jonah's parents mention his fictional fiancée, Natalie Portman, leading to further awkward revelations. - Amy inadvertently confirms the Natalie Portman lie, adding to the confusion and humor. ### Relationship Announcement - Jonah and Amy publicly announce their secret relationship to their colleagues, receiving an underwhelming reaction.

Frequently Asked Questions

What is the "Going the Extra Smay-zle" initiative about?

It's a corporate initiative interpreted as "Going the Extra Smile," meaning employees should make more small talk with customers.

How do the employees feel about the new initiative?

They are mostly reluctant and skeptical about engaging in small talk with customers.

What does Jonah mistakenly do while explaining a drill to a customer?

He awkwardly comments on the drill's color and drilling depth without technical knowledge.

Why does a customer prefer shopping at Amazon?

Because of Amazon's same-day delivery service.

What challenge do Dina and Garrett engage in?

They compete in a contest to see who can smile the longest.

What secret about Jonah is revealed to his coworkers?

That he lied to his parents about attending medical school and actually works at Cloud 9.

How do Jonah's parents react to learning he works at Cloud 9?

They are disappointed and struggle to accept his retail job.

What tactics do Dina and Garrett use in their smiling contest?

They resort to emotional manipulation and personal insults to make each other stop smiling.

What additional lie of Jonah's is exposed?

That he falsely claimed to be engaged to Natalie Portman.

How do Jonah's parents feel about his fictional fiancée, Natalie Portman?

They are confused and surprised, believing the lie until it's awkwardly revealed as false.

How do the coworkers react to Jonah and Amy's relationship announcement?

Their reaction is surprisingly underwhelming and indifferent.

 
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